Information We Collect

We gather different types of information depending on how you use our services. Some data you provide directly, while other information is collected automatically as you navigate our platform.

Information You Provide

When you register for an account, subscribe to our services, or contact our support team, you might share:

• Your full name and contact details including email address and phone number
• Business information such as company name, ABN, and industry sector
• Payment details and billing addresses for processing transactions
• Professional background and areas of interest in business model development
• Communication preferences and feedback about our services
• Any additional information you choose to share through support channels or surveys

Automatically Collected Data

Our systems collect technical information to improve your experience and maintain platform security:

• IP address and general geographic location based on your connection
• Browser type, operating system, and device specifications
• Pages visited, time spent on each section, and navigation patterns
• Referring websites and search terms that led you to our platform
• Session data including login timestamps and feature usage

How We Use Your Information

We process your data for specific purposes that directly support our service delivery and your experience with marquelion.

Data Sharing and Third Parties

We work with carefully selected partners who help us deliver our services. These relationships are governed by strict agreements that protect your information.

Service Providers We Work With

• Payment Processors: Secure financial transaction handling through certified payment gateways that maintain PCI DSS compliance
• Cloud Hosting Services: Data storage and platform infrastructure maintained by reputable Australian-based providers
• Email Services: Communication delivery platforms for account notifications and optional marketing messages
• Analytics Tools: Aggregated usage analysis to understand platform performance and user needs
• Customer Support Software: Ticketing and communication systems for efficient support delivery

These providers can only access information necessary for their specific functions and are contractually bound to protect your data according to Australian privacy standards.

Legal Requirements

We may disclose information when required by law, such as responding to valid legal processes, protecting our rights, or addressing potential security threats. We'll notify you of such requests unless legally prohibited.

Your Privacy Rights

Under Australian privacy law, you have significant control over your personal information. We've designed straightforward processes for exercising these rights.

To exercise any of these rights, contact our privacy team at support@marquelion.com. We'll respond within 30 days and verify your identity before processing requests.

Data Security Measures

Protecting your information is a priority. We've put multiple security layers in place to prevent unauthorized access, alteration, or disclosure.

Technical Safeguards

• Industry-standard encryption for data transmission using TLS 1.3 protocol
• Encrypted storage of sensitive information including passwords and payment details
• Regular security audits and vulnerability assessments by independent professionals
• Multi-factor authentication options for account access protection
• Automated monitoring systems that detect and respond to suspicious activity
• Regular backups stored in geographically separate locations for disaster recovery

Organizational Practices

Our team members receive regular privacy training and follow strict protocols. Access to personal information is restricted based on job requirements, and all employees sign confidentiality agreements.

Data Retention and Deletion

We keep your information only as long as necessary for the purposes outlined in this policy or as required by Australian law.

Retention Periods

• Active Accounts: Information retained while your account remains active and for service delivery
• Financial Records: Transaction data kept for seven years to comply with taxation and accounting requirements
• Support Communications: Correspondence maintained for three years to resolve potential disputes or service issues
• Marketing Data: Promotional preferences stored until you unsubscribe or request deletion
• Technical Logs: Server logs and analytics data typically retained for 12 months for security and improvement purposes

When you close your account, we begin the deletion process within 30 days. Some information may persist in backup systems for up to 90 days before complete removal. Data required for legal compliance will be securely stored with restricted access until the retention period expires.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance functionality and understand how visitors use our services.

Types of Cookies We Use

• Essential Cookies: Required for basic platform operation, including session management and security features
• Preference Cookies: Remember your settings and choices to personalize your experience
• Analytics Cookies: Help us understand usage patterns and improve our services through aggregated data
• Marketing Cookies: Track visits across websites to deliver relevant content (only with your consent)

You can control cookie preferences through your browser settings. Disabling certain cookies might affect platform functionality. Our cookie banner allows you to accept or decline optional cookies when you first visit.

International Data Transfers

We primarily store data within Australia using local infrastructure providers. However, some service providers operate internationally, which may result in data transfers outside Australia.

When international transfers occur, we ensure adequate protection through:

• Standard contractual clauses approved by Australian privacy regulators
• Verification that receiving countries maintain adequate privacy protections
• Additional security measures for sensitive information crossing borders
• Regular reviews of international partners' privacy practices and certifications

You can request specific information about international transfers affecting your data by contacting our privacy team.

Children's Privacy

Our services are designed for business professionals and are not intended for individuals under 18 years of age. We don't knowingly collect information from minors.

If we discover that we've inadvertently collected data from someone under 18, we'll delete it promptly. Parents or guardians who believe their child has provided information to us should contact support@marquelion.com immediately.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When significant changes occur, we'll notify you through:

• Email notification to your registered address at least 30 days before changes take effect
• Prominent notice on our platform homepage highlighting the update
• In-app notifications when you next log into your account

The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our services after policy changes indicates acceptance of the updated terms.

Australian Privacy Principles Compliance

marquelion operates in accordance with the thirteen Australian Privacy Principles established under the Privacy Act 1988. We're committed to:

• Open and transparent management of personal information
• Giving you control over how we handle your data through anonymity options where practical
• Collecting information only when necessary and relevant to our services
• Ensuring data accuracy and providing correction mechanisms
• Protecting information through appropriate security measures
• Providing clear notice about collection purposes and third-party access
• Obtaining consent for uses beyond the original collection purpose
• Enabling you to access and correct your personal information

If you have concerns about our privacy practices, you can lodge a complaint with the Office of the Australian Information Commissioner after contacting us to resolve the issue.